Terms of Service

Last updated: 24 June 2026

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you”, “your”, or the “customer”) and Draconis Infrastructure, LLC (“Draconis”, “we”, “us”, or “our”). They govern your access to and use of this corporate website (the “Site”) and any enquiry, partnership, consultation, and centralized billing services we make available through it (collectively, the “Services”). Please read them carefully. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

1. Acceptance of Terms

By accessing or using the Site or the Services, submitting an enquiry, entering into a partnership or commercial arrangement with us, or making or authorizing a payment processed under Draconis Infrastructure, LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and by any additional terms referenced herein, including our Privacy Policy and Acceptable Use Policy. If you do not agree to these Terms, you must not access or use the Site or the Services.

We may make certain Services subject to separate or supplemental written agreements (for example, a master services agreement, statement of work, or order form executed with one of our sub-brands). Where a conflict exists between these Terms and a signed agreement covering the same subject matter, the signed agreement controls to the extent of that conflict.

2. About Draconis Infrastructure, LLC & our services

Draconis Infrastructure, LLC is a digital infrastructure holding company. Our work spans data centers, cloud computing, telecommunications, artificial intelligence, IT services, and digital infrastructure. We operate as a parent company, and customer-facing products and sales are delivered through specialized sub-brands, each of which may maintain its own website, product catalog, and customer agreements.

This corporate Site is informational and relationship-oriented. It does not itself sell packages, subscriptions, or products. Engagement with Draconis at the holding level is enquiry- and partnership-based: you may contact us to learn about our portfolio, request an introduction to the appropriate sub-brand, or discuss B2B and partnership opportunities. Any purchase of a specific product or service is governed by the terms of the relevant sub-brand or by a separate commercial agreement.

Draconis Infrastructure, LLC also performs certain functions centrally on behalf of its brands, including the processing of payments and B2B billing as described in Section 5.

3. Eligibility

To use the Services, you must be at least eighteen (18) years of age (or the age of majority in your jurisdiction, if higher) and capable of forming a legally binding contract. The Services are intended for businesses, organizations, and professionals; they are not directed to consumers for personal, family, or household purposes, and they are not directed to children. By using the Services, you represent and warrant that you meet these eligibility requirements, that all information you provide is accurate and complete, and that your use of the Services complies with all laws, regulations, and sanctions programs applicable to you.

4. Accounts & enquiries

When you submit an enquiry, request a partnership discussion, or otherwise communicate with us, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for the content of your communications and for any materials you submit to us.

If we provide you with access credentials, a portal, or any account in connection with the Services, you are responsible for maintaining the confidentiality of those credentials and for all activity that occurs under your account. You agree to notify us promptly at support@draconisinfrastructure.com of any unauthorized use or suspected security breach. We may suspend or revoke access where we reasonably believe credentials have been compromised or these Terms have been violated.

We are under no obligation to respond to, accept, or act upon any enquiry, and an enquiry does not create any contractual or partnership relationship unless and until confirmed in writing by an authorized representative of Draconis or the relevant sub-brand.

5. Fees, Billing & Payments

Where products or services are purchased through one of our sub-brands or under a B2B arrangement, payments may be processed centrally under Draconis Infrastructure, LLC. In its capacity as the central payment processor and merchant of record for its brands, Draconis Infrastructure, LLC collects payments on behalf of the relevant sub-company and handles associated B2B billing.

Statement descriptor. Because payments are processed centrally, a charge originating from one of our sub-brands or from a B2B engagement may appear on your card, bank, or account statement under a descriptor referencing Draconis Infrastructure, LLC (or an abbreviated form of it) rather than the individual sub-brand. If you do not recognize a charge, please contact us at support@draconisinfrastructure.com before initiating a dispute so that we can identify the underlying transaction.

Currency. Unless otherwise stated on an order form, invoice, or sub-brand agreement, fees are quoted and payable in USD. You are responsible for any taxes, duties, levies, currency-conversion charges, and bank or intermediary fees associated with your payment, except for taxes based on our net income.

Payment terms. Fees are due in accordance with the applicable order form, invoice, or sub-brand agreement. Where an arrangement is recurring, you authorize us (or our payment provider) to charge the payment method on file for each billing cycle until the arrangement is terminated in accordance with its terms. Except where required by law or expressly stated in a signed agreement, fees are non-refundable. Late or failed payments may result in suspension of the relevant services and may accrue interest or reasonable collection costs to the extent permitted by law.

Payment providers. Card and other electronic payments are handled by third-party payment processors. Your use of those payment methods may also be subject to the processor’s terms, and we do not store full payment-card numbers on our own systems.

6. Acceptable use

Your use of the Site and the Services must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. Among other things, you must not use the Services to engage in unlawful, infringing, fraudulent, or abusive activity; to transmit malware or interfere with the integrity or performance of our or any sub-brand’s systems; to gain unauthorized access to any network, system, or data; to send unsolicited communications; or to violate the rights of others. Please review the full Acceptable Use Policy for the complete list of prohibited conduct. We may investigate suspected violations and may suspend or terminate access in accordance with that policy and Section 12.

7. Intellectual property

The Site and the Services, including all text, graphics, logos, trademarks, service marks, trade names, design elements, software, and other content, are owned by Draconis Infrastructure, LLC or its licensors and are protected by intellectual-property and other laws. “Draconis”, “Draconis Infrastructure”, the names of our sub-brands, and associated logos are marks of Draconis Infrastructure, LLC or the respective brand owner. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your internal, lawful business purposes of evaluating and engaging with our Services.

You may not copy, reproduce, modify, distribute, publicly display, create derivative works from, reverse engineer, or otherwise exploit any part of the Site or the Services except as expressly permitted by these Terms or with our prior written consent. All rights not expressly granted are reserved. Any feedback or suggestions you provide may be used by us without obligation or compensation to you.

8. Third-party services

The Site and the Services may reference, link to, or interoperate with websites, products, or services operated by third parties, including our sub-brands’ sites, payment processors, hosting and connectivity providers, and other vendors. We provide such references for convenience and do not control, endorse, or assume responsibility for third-party content, products, or practices. Your use of any third-party service is governed by that party’s own terms and privacy practices, and we encourage you to review them. We are not liable for any loss or damage arising from your use of, or reliance on, any third-party service.

9. Disclaimers

To the maximum extent permitted by applicable law, the Site and the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site or the Services will be uninterrupted, secure, error-free, or free of harmful components, or that any information provided through the Site is complete, accurate, or current. Any material or information obtained through the Site is accessed at your own discretion and risk.

Nothing on the Site constitutes a binding offer, a guarantee of service levels, or professional advice. Specific service commitments, if any, are set out only in a signed agreement or sub-brand order form.

10. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Draconis Infrastructure, LLC, its affiliates, sub-brands, or their respective officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these Terms, the Site, or the Services, whether based in contract, tort (including negligence), strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms, the Site, or the Services will not exceed the greater of (a) the total amounts you paid to Draconis Infrastructure, LLC for the specific Services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the liability, or (b) one hundred U.S. dollars (USD 100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in such cases, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Draconis Infrastructure, LLC, its affiliates and sub-brands, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with (a) your access to or use of the Site or the Services; (b) your violation of these Terms or the Acceptable Use Policy; (c) your violation of any applicable law or the rights of any third party; or (d) any content or information you submit to us. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

12. Term & termination

These Terms apply for as long as you access or use the Site or the Services. We may suspend or terminate your access to the Site or the Services, in whole or in part, at any time and for any reason, including if we reasonably believe you have violated these Terms or the Acceptable Use Policy, if required to comply with law, or to protect the security or integrity of our systems or those of our brands. You may stop using the Site at any time.

Termination of access at the holding level does not by itself terminate any separate agreement you may have with a sub-brand, which is governed by its own terms. Upon termination, the provisions of these Terms that by their nature should survive—including Sections 5 (with respect to amounts already due), 7, 9, 10, 11, 13, and 15—will survive.

13. Governing law & jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, the Site, or the Services are governed by and construed in accordance with the laws of the state of formation of Draconis Infrastructure, LLC—Delaware, USA — File No. 7800123—without regard to its conflict-of-laws principles. Subject to any mandatory rights you may have under applicable law, you agree to submit to the exclusive jurisdiction of the state and federal courts located in that state for the resolution of any dispute arising out of or relating to these Terms, the Site, or the Services. Where a signed agreement with Draconis or a sub-brand specifies a different governing law or venue, that agreement controls for matters within its scope.

14. Changes to terms

We may update or modify these Terms from time to time to reflect changes in our business, the Services, or legal and regulatory requirements. When we make changes, we will revise the “Last updated” date above and, where the changes are material, take reasonable steps to provide additional notice. Changes are effective when posted unless otherwise stated. Your continued access to or use of the Site or the Services after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Site and the Services.

15. Contact

If you have questions about these Terms or wish to contact us regarding the Site, the Services, or a charge processed under Draconis Infrastructure, LLC, please reach us at:

• General enquiries: info@draconisinfrastructure.com
• Billing & support: support@draconisinfrastructure.com
• Phone: +1 (302) 488-1540
• Registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
• Company registration: Delaware, USA — File No. 7800123

This document is provided in English, which is the authoritative version; automated translations are for convenience only.