Data Deletion Request

Last updated: 8 October 2026

This page explains how to ask Draconis Infrastructure, LLC ("Draconis", "we", "us") to delete personal data we hold about you, what happens after you ask, and what we are legally required to keep. It supplements our Privacy Policy, which describes your rights in full.

1. What this page covers

It covers personal data held by Draconis Infrastructure, LLC — the correspondence you send us, data collected through this corporate website, and the central billing records we keep for payments processed on behalf of our brands. This corporate website has no user accounts and no login, so there is no account to close here.

If your request concerns a service operated by one of our brands (for example Hostragons or Cluvon), you can send it to us and we will route it to the operator of that service, or you can contact that brand directly. Tell us the brand, the product, and the account or domain concerned.

For Hostragons Customer Account deletion requests: please see the Account Deletion — Hostragons Client Area page.

Cerevane account deletion

This section applies to Cerevane, Android package com.draconisinfrastructure.cerevane, published by Draconis Infrastructure, LLC.

Delete from the app

1. Open Cerevane and enter its store screen.
2. Sign in to the verified email-and-password account linked to your Cerevane purchases.
3. Select Delete my account, enter the current password, and confirm permanent deletion.

The app first reauthenticates with Firebase, permanently tombstones and unlinks the Cerevane backend account, removes associated device or push records, and then deletes the Firebase Auth identity. Local game profiles, scores, settings, and similar offline data are not uploaded merely because you play; remove those values with the in-game controls, Android's clear-storage control, or by uninstalling the app.

Purchase lifecycle records, wallet transactions, durable grants, irreversible deletion tombstones, and the minimum fraud, refund, chargeback, tax, accounting, and legal-integrity evidence may be retained without a reusable sign-in link. The deleted identity cannot silently recreate the account.

Delete without access to the app

Email info@draconisinfrastructure.com with "Cerevane account deletion" in the subject line. State that the request concerns Cerevane and provide the email address used to create the account. Do not send a password, Firebase token, Google Play purchase token, or full payment-card number. We will verify ownership before acting on the request.

Free IPTV by Hostragons account deletion

This section applies to Free IPTV by Hostragons, Android package com.draconisinfrastructure.ragonsiptv, published by Draconis Infrastructure, LLC.

Delete from the app

1. Open Free IPTV by Hostragons and go to Settings.
2. In Hostragons Pro, sign in to the Google account linked to the Hostragons account.
3. Select Delete account, confirm the warning, and complete Google reauthentication.

The request permanently deletes the active Hostragons account link and associated device or push records. Local playlists, provider credentials, channel data, favourites, viewing history, custom headers, and DRM settings are not uploaded to the Hostragons account service; remove those encrypted on-device values with Clear all data, Android's clear-storage control, or by uninstalling the app.

Purchase and subscription lifecycle records, irreversible deletion tombstones, and the minimum fraud, refund, chargeback, tax, and accounting evidence may be retained where legally or operationally required. The account cannot be silently recreated with the deleted identity.

Deleting a Hostragons account does not cancel an active Google Play subscription. Cancel it separately through Google Play subscriptions.

Delete without access to the app

Email info@draconisinfrastructure.com with "Free IPTV by Hostragons account deletion" in the subject line. State that the request concerns Free IPTV by Hostragons and provide the Google account email used to sign in. Do not send a password, purchase token, full payment-card number, playlist URL, or provider credential. We will verify ownership before acting on the request.

Cluvon account and personal data requests

For Cluvon, see the Cluvon account deletion instructions and Cluvon Privacy Notice. The instructions cover deleting the email-and-password login in supported versions, requesting deletion without app access, and requesting deletion of other personal information. Deleting a login does not automatically cancel subscriptions or remove separate billing records.

2. Data we may hold about you

• Messages you send us — your name, email address, company and the content of your enquiry, from our contact form or from email and phone contact.
• Website usage data — if you consented to analytics cookies, aggregated and pseudonymised usage statistics collected through Google Analytics. If you opted in to advertising cookies, Google and its advertising partners may hold advertising data governed by Google's own policies.
• Billing records — invoices, transaction records and related correspondence for payments processed centrally by Draconis.

3. How to submit a deletion request

Email info@draconisinfrastructure.com with "Data deletion request" in the subject line, and include:

• your full name;
• the email address you used when contacting us (and any other address the data may be under);
• what you would like deleted — for example all correspondence, a specific message, or data relating to a particular brand, product, account or domain; and
• whether you are making the request yourself or as an authorised agent for someone else.

Please do not include passwords, full payment card numbers or other sensitive credentials in your message. We may ask you for information that lets us verify your identity, so that we do not delete or disclose someone else's data by mistake. Submitting a request is free of charge, and you will not be treated less favourably for exercising your rights.

4. What happens next

• We aim to acknowledge your request within one business day.
• We verify your identity, and where necessary an agent's authority to act for you.
• We complete verified requests within 30 days, and in any event within the period required by applicable law — one month under the GDPR (extendable by two further months for complex requests, in which case we will tell you) and 45 days under the CCPA/CPRA (extendable once by a further 45 days).
• We confirm in writing what was deleted and what, if anything, we had to keep and why.

5. What we may have to keep

Some data cannot be deleted on request because we are required or permitted by law to retain it. This includes payment, invoicing and accounting records kept for tax, accounting and anti-fraud purposes for the periods required by law; records needed to establish, exercise or defend a legal claim; and the minimum information needed to record that you asked us not to contact you or to keep a fraud or abuse prevention record. Anything outside those categories is deleted or anonymised, as described in the "Data Retention" section of our Privacy Policy.

6. Deleting cookie data yourself

You can remove the data stored on your own device at any time, without contacting us:

• Use the "Manage cookies" control shown on every page — or open cookie preferences — to switch off analytics, functional or advertising cookies. Turning a category off stops the corresponding scripts from loading and clears the analytics cookies we can reach.
• Delete cookies and site data through your browser's privacy settings.
• Review or switch off Google ad personalisation at My Ad Center, and opt out of Google Analytics measurement with the Google Analytics Opt-out Browser Add-on.

Details of every cookie category are in our Cookie Policy.

7. If you are not satisfied

If you are in the EEA or the UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority. California residents may also contact the California Privacy Protection Agency or the California Attorney General.

Company details

• Entity: Draconis Infrastructure, LLC
• Registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
• Email: info@draconisinfrastructure.com
• Phone: +1 (302) 488-1540
• EIN / tax identification: 37-2240693
• D-U-N-S® Number: 14-987-8714

This document is provided in English, which is the authoritative version; automated translations are for convenience only.